Support

Support Tickets are answered in the order in which they arrive. We aim to respond to any tickets within a day (including out of office hours.) Please however do not send multiple tickets regarding the same issue or problem.

If we are planning downtime (for maintenance for example) we will try and let you know via email beforehand.

We cannot provide support for your own scripts (or scripts which you have downloaded from a third party) if, however, you feel the script should work on our server setup and you feel something on our server is preventing the script from working do tell us and we will investigate.

Live Support is available at certain times.

Your first line of support at Fusion Hosting is our support ticket system.

Clients may access the support ticket area by logging into their Billing Control Panel and selecting the send support ticket option:-
http://www.fusionhosting.co.uk/client/supporttickets.php
You will find your login details in your original sign up email.

If you are unable to send a support ticket please email your questions to info@fusionhosting.co.uk

Pre-Sales questions can be asked by following the link below and filling in the form:-
http://www.fusionhosting.co.uk/client/contact.php

Telephone Support is currently unavailable. We do however hope to provide this service in the near future.
Non clients are now able to register with Fusion Hosting in order to submit tickets, register by clicking the link below:
Click here to register with us


	Check our FAQ page before you contact Support

Quick Links
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Billing Login
Frequently Asked Questions

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